Sales techniques
We are about to launch a new service at The Frontier Group called Harmony Backup. It's a remote, off-site backup service aimed at client's Linux machines. Not all of our clients host their services with us, some have other providers, and some have servers on-site at their office. When they break, we're normally the ones to sort it out.
So a few clients got emails about the pending Harmony Backup launch, and how if they signed on early they'd receive an early-adopters discount/bonus.
I got a call this morning from a client that their old IBM workhorse had fallen over. It is a Pentium II 300MHz Netfinity 3000 that was a hand-me-down to their intranet project when they got a new Windows server. This baby is made of cast-iron, and has run without a hitch for the last few years. It has Debian Sarge on the disk, and had an uptime of over a year (which was reset when maintenance people pulled it off the UPS for no good reason).
Thankfully there was a spare machine that I threw the SCSI card into, and I'm now using Harmony Backup to pull the data down to my laptop as I type.
The first thing my client said when she saw me was "I think we need to arange those off-site backups!"
Ah, yeah. That's what my email said last month - I wasn't trying to sell you something you don't need :)
Edit: 10 minutes later:
So I'm walking down the hallway at the client's premises, looking for my contact. I do an about turn in front of a bunch of ladies (all in their mid-40s) and hear a few "who's that guy, he's a spunk" comments. Ha! I've still got it!
Good work.
I wish everyone took their backups seriously. I’ve lost count on the number of times we have had to rely on decent backups or other departments assuming all their work is backed up so it doesn’t matter what they change.
One saying that has always stuck with me is “Your backup is as good as your offsite backup”
Feel free to quote me on your next marketing material :)
Hehe, did you ever lose it?
You should hear what the mid 60’s women say about you… makes me steamy jsut thinking about it :)